Job Introduction
SPA MANAGER
Location: Various Neilson Beach Clubs overseas
Season: April – November
Qualifications Required: Beauty Therapy NVQ Level 3 or recognised equivalent, plus Gel Manicure and Pedicure qualification or recognised equivalent (see details below)
Eligibility: UK & EU passport holders
Salary: £850–£1,000 PCM gross, depending on resort, plus uncapped commission, accommodation, meals, flights, and an excellent overall package.
As a UK-based business operating overseas, we’re able to arrange the required visas and work permits for UK and EU passport holders to work legally in our resorts.
As one of our management positions, priority will be given to candidates who are available for the full season.
In a Nutshell
- Lead the day-to-day operation of the Neilson Spa.
- Manage, support and develop a team of Spa and Massage Therapists.
- Combine hands-on treatment delivery with team leadership and commercial responsibility.
- Work with luxury skincare and wellness brand Temple Spa.
- Drive treatment bookings, retail performance and brilliant guest experiences.
- Earn uncapped commission alongside your basic salary.
About Us
For almost 50 years, Neilson has been creating unforgettable active holidays in some incredible Beach Club destinations.
From sailing and watersports to tennis, fitness, biking and much more, our guests are at the centre of everything we do.
Our Spa Teams give guests the chance to relax, recover and recharge alongside everything else a Neilson holiday has to offer.
We’re looking for experienced spa professionals who combine technical ability with great leadership, personality, commercial awareness and a genuine passion for delivering exceptional guest experiences.
About You
You’re an experienced, qualified Beauty Therapist who’s ready to take ownership of a busy Spa operation and lead from the front.
You’re confident, engaging and approachable, with the ability to motivate and develop a team while maintaining consistently high professional standards.
You understand that great leadership isn’t about standing on the sidelines. You’ll still deliver treatments, interact with guests, support your therapists and get stuck into the day-to-day operation whenever needed.
You’re commercially aware and understand the relationship between brilliant guest service and strong spa performance. You can drive bookings, treatment revenue and retail sales without turning the guest experience into a hard sell.
You’re organised enough to manage rotas, appointments, stock and competing priorities, resilient enough to deal with busy periods and adaptable enough to respond when plans inevitably change.
You take pride in developing the people around you, giving constructive feedback and creating a positive environment where your team can perform at their best.
Most importantly, you combine professional standards with personality, energy, a strong work ethic and a genuine enthusiasm for creating brilliant guest experiences.
Role Overview
As Spa Manager, you’ll take day-to-day ownership of the Neilson Spa and lead a team of Spa Therapists and Massage Therapists throughout the season.
You’ll be responsible for treatment standards, guest experience, team development, therapist scheduling, bookings, retail performance, stock management and the overall presentation and commercial performance of the Spa.
This is a hands-on management role. You’ll lead by example through excellent treatment delivery and guest care while coaching and supporting your team, driving bookings and retail sales and identifying opportunities to improve both the guest experience and commercial performance.
You’ll work with Temple Spa, receiving comprehensive product and treatment training so you can confidently deliver treatments, recommend products and help your team develop excellent product knowledge.
You’ll also earn uncapped commission, giving you the opportunity to increase your earnings alongside your basic salary.
What You’ll Be Doing
- Lead, motivate, support and develop the Spa Team throughout the season.
- Take responsibility for the day-to-day operation and commercial performance of the Spa.
- Ensure treatments are delivered safely and to consistently high professional standards.
- Deliver professional beauty and spa treatments and lead by example through exceptional guest care.
- Create a welcoming, professional and relaxing environment for every guest.
- Train, mentor and develop Spa and Massage Therapists throughout the season.
- Provide regular feedback and support your team in developing their treatment, product and guest service skills.
- Create effective therapist schedules and weekly rotas according to guest demand and operational requirements.
- Maximise Spa revenue through treatment bookings, retail sales, appropriate recommendations and proactive guest engagement.
- Monitor performance against agreed commercial targets and KPIs.
- Support and motivate the team to achieve treatment and retail objectives without compromising the guest experience.
- Maintain an efficient, professional and guest-focused booking process.
- Build positive relationships with guests and confidently promote the Spa programme throughout the resort.
- Develop excellent Temple Spa product and treatment knowledge and support the team in doing the same.
- Maintain exceptional standards of cleanliness, presentation, organisation and professionalism.
- Monitor professional and retail stock levels and ensure products and supplies are managed effectively.
- Ensure compliance with Neilson operating procedures, health and safety standards and company policies.
- Gather and respond to guest feedback.
- Resolve guest concerns professionally and identify opportunities to improve the Spa experience.
- Maintain positive working relationships across all resort departments.
- Work closely with the General Manager and wider resort management team.
- Support resort set-up and close-down at the beginning and end of the season.
- Support wider resort operations and other departments when required.
Skills & Experience
You’ll be great at this if you…
- Hold a Beauty Therapy NVQ Level 3 or recognised equivalent.
- Hold a Gel Manicure and Pedicure qualification or recognised equivalent.
- Have previous professional experience within a spa, beauty or wellness environment.
- Have experience supporting, mentoring, supervising or leading others.
- Have excellent treatment and professional beauty therapy skills.
- Deliver outstanding customer service and build strong guest relationships.
- Have the confidence and personality to lead, motivate and develop a team.
- Are organised and can manage schedules, appointments and competing priorities effectively.
- Have good commercial awareness and understand treatment and retail sales.
- Can engage confidently with guests and proactively promote Spa services.
- Have excellent communication and interpersonal skills.
- Have strong attention to detail and consistently high professional standards.
- Are resilient and adaptable enough to work effectively within a busy seasonal resort environment.
- Have a positive attitude and strong work ethic.
- Are considerate, supportive and enjoy helping others develop.
- Can work independently and take ownership of your department.
- Work effectively as part of the wider resort management team.
- Can confidently communicate in English.
- Have a genuine passion for wellbeing, leadership and exceptional guest experiences.
It’d be a bonus if you also have…
- Previous Spa Manager, Assistant Spa Manager or Spa Team Leader experience.
- A Hot Stone Massage qualification or recognised equivalent.
- Previous experience managing KPIs, retail sales and treatment revenue.
- Experience working with luxury skincare or wellness brands.
- Previous overseas, hotel, resort or cruise ship experience.
- Additional beauty, massage or wellness qualifications.
- Experience coaching, mentoring or developing therapists.
Qualifications
You must hold:
- Beauty Therapy NVQ Level 3 or recognised equivalent.
- Gel Manicure and Pedicure qualification or recognised equivalent.
We welcome applications from candidates holding recognised UK, Irish, European and international Spa and Beauty Therapy qualifications.
If you’re unsure whether your qualification is equivalent, please go ahead and apply and provide full details of your certification for us to review.
For further guidance, please click here: Spa Qualification Guidance
You do not need to have completed every required qualification before submitting your application.
If you’re currently working towards, booked onto or planning to complete one of the required qualifications before your start date, please go ahead and apply and provide details of the qualification and your expected completion date within your application.
Commission
Alongside your salary, you’ll have the opportunity to earn uncapped commission.
As Spa Manager, you’ll play an important role in driving the commercial success of the Spa through brilliant guest service, treatment bookings, repeat business, retail sales and appropriate product and treatment recommendations.
What’s in it for you?
Joining Neilson is more than just a summer job. It’s an opportunity to challenge yourself, develop new skills, build confidence, experience incredible destinations, and become part of a close-knit team creating unforgettable holidays every day.
The experience, resilience, and people skills you’ll develop along the way will stay with you long after the season ends – wherever life takes you next.
Alongside the experience, you’ll get:
- A paid seasonal role in an incredible overseas destination.
- Your own room within staff accommodation, which may be within a shared apartment or staff block.
- Breakfast, lunch and dinner while on duty, so your meals are taken care of.
- Travel to and from resort, subject to staff travel policy.
- Use of selected resort facilities in your spare time, so you can enjoy the destination too.
- Friends and family holiday discounts, giving the people at home the chance to experience Neilson for themselves.
- Comprehensive training and ongoing support to help you settle in, develop your skills and make the most of your season.
- Opportunities to gain additional qualifications through the Neilson Academy.
- Career development opportunities through our Jump Up and Jump Higher programmes.
- Visa and work permit support where applicable.
- Role-specific uniform provided.
- One day off each week, plus accrued holiday.
- Emergency medical and dental insurance.
- 24/7 independent mental health support.
It’s a season that gives you more than a payslip – you’ll come home with new skills, new friends, incredible memories and an experience that stays with you long after you’ve left resort.
Please note: All Neilson Active employees are required to complete a DBS check as part of our safer recruitment process.
