Job Introduction
- Ensure that the Beach team consistently delivers outstanding watersports instruction in line with the RYA syllabus and the Neilson programme.
- Develop positive working relationships with all departments.
- To maintain excellent customer service and ensure the highest health and safety standards are followed.
- Create a beach environment that is always safe for both staff and guests.
- Oversee the maintenance, repair, and security of all Neilson beach equipment.
- Ensure that the appearance of the beach area, the racks and the simulators always meet guest expectations.
- Liaise regularly with your Beach Manager to order any required spares and equipment.
- Assist in organising your team's work rota around your Watersports Instructor qualifications and RYA session ratios.
- Lead by example, ensuring a smooth daily set-up and pack-down.
- Ensure that the Beach Team is proactively assisting all guests using the equipment on the beach.
- Work in line with your centre-specific operating procedure manual based on the standard operating procedure for your beach and RYA standards.
- Update and adapt your centre-specific operating procedure manual regularly.
- Ensure you stay up to date with local legislation and that the beach operation always aligns with these laws.
- Monitor all aspects of the beach operation for any risk and update your report daily if required.
- You will deliver ongoing training to motivate and develop your instructors to ensure Neilson consistently provides the highest level of instruction.
- Coordinate with all departments to support hosting social events and deliver briefings.
- Be prepared to move between resorts if required by the operational needs of the business.
- Willing to help out and cover in other departments as required by the business.
- Airport transfers: As the first point of guest contact, you will ensure that your team is confident in consistently delivering excellent, personable, informative, and efficient airport transfers to and from the resort.
- To assist with coordinating the set-up of the beach and hotel at the start of the season and the pack down of the resort at the end of the season.
- Royal Yachting Association (RYA) - Senior Dinghy and/or Windsurfing Instructor qualification - (Including a Power Boat Level 2 certificate).
- One or more of the following qualifications are desirable - Intermediate Planing Windsurf instructor - Advanced windsurf instructor - Foiling dinghy/windsurf instructor.
- All Beach Team staff are required to hold a valid RYA membership.
- International Certificate of Competence (ICC) - Apply & obtain for free through your RYA membership account - https://www.rya.org.uk → Sign in to My RYA
- A solid understanding and knowledge covering the use of watersports equipment and the associated safety procedures.
- Excellent communication and interpersonal skills.
- The ability to deliver fun, engaging, safe and informative Dinghy or Windsurfing sessions.
- The ability to work well under pressure in a fast-paced environment.
- A dynamic and flexible approach to adapting weather conditions.
- Strong organisational and time management skills.
- Flexible to work all the required hours with your team to get the job done well.
- Ability to deliver fun, engaging, safe and informative tuition.
- To be skilled in safety procedures and on-water rescue practice.
- In-depth understanding of the current sailing and Windsurfing industry
- Ability to assist your team and guests with rigging and de-rigging dinghy and windsurf/beach kit.
- The ability to confidently hold a conversation and instruct in English.
The package includes:
- Staff accommodation provided on a shared basis - No bills to stress about
- Breakfast, lunch, and dinner while on duty
- Travel to and from the resort, within Europe (subject to our staff travel policy)
- Visa & permits if applicable (UK Passport holders)
- Full training, including E-learning packages
- Opportunities for progression via our jump up/Jump higher programmes
- Uniform specific to your job role
- One day off per week + accrued holidays
- Mate's rates & family holiday discounts
- Emergency medical & dental insurance
- Opportunities to obtain additional qualifications via the Neilson Academy
- Feel free to use the resort equipment in your spare time
- 24/7 access to emergency assistance support – Independent mental health support service