Job Introduction
Job Details
As a Receptionist, you will be the first person our guests meet. This position requires excellent communication, hospitality, and organisational skills to ensure the reception area runs smoothly and provides outstanding service to guests.
Job Criteria & Responsibilities
- Greets with a smile, gives information, and registers customers in the reception's electronic lists.
- Always demonstrates excellent customer service.
- Takes care of opening, charging and closing customer accounts.
- Ensures that the cash register is operating properly and is responsible for reconciling the cash register at the end of his/her shift.
- Ensures efficient telephone service to customers.
- Relays customer complaints and suggestions to the Front of House Manager.
- Must be familiar with the operational information of all departments of the Hotel.
- Liaises with all Hotel departments by relaying information, taking personal responsibility during his/her shift.
- Ensures that the reception's electronic systems are always functional to provide efficient service to customers.
- Interested and strives to increase the Hotel's service sales.
- Always maintains the highest level of cleanliness and orderliness of the reception area.
- Develops effective and positive working relationships with all employee groups.
- Ensures that all procedures are followed to prevent loss of inventory and equipment.
- Must adhere to proper departmental operating procedures.
- Fluency in both Greek and English is required.
Qualifications & Experience Required
- Excellent communication and customer service skills.
- Organisational skills and ability to manage multiple tasks.
- Flexible working hours, including evenings and weekends.
- Pleasant personality and ability to work in a team environment.
Working for Neilson
There is so much to be gained from working anywhere within our program. The people skills, the life skills, the confidence you'll develop, and the overall experience will stay with you forever. You'll have the time of your life, you'll make a bunch of new mates, you'll enjoy mad adventures, and you'll create stories you'll be telling for years.
The package includes:
- Highly competitive salary.
- Meals included - Breakfast, lunch, and dinner while on duty.
- Shared accommodation is provided to non-local residents.
- Full training, including E-learning packages.
- Progression via our jump up/Jump higher programs.
- Your uniform is provided specific to your role.
- Mate's rates & family holiday discounts.
- Neilson Academy – Opportunities to obtain additional qualifications.
- Feel free to use the resort equipment in your spare time if it's available.