Job Introduction
Reception Staff
Location: Cook’s Club Adakoy, Marmaris, Turkey
Employment Type: Seasonal / Full-Time
Reports To: Front Office Manager
PLEASE NOTE: This opportunity is provided by Cook's Club Hotels, who are Neilson's Hotel provider for holidays at the Adakoy Beachclub. This is NOT an employment opportunity through Neilson Active Holidays. Successful candidates will be contacted by the hotel directly.
About Us
Welcome to Cook’s Club Adakoy, part of the Neilson family — a stylish, adults-only beach resort nestled in a private bay near Marmaris. Here, vibrant music, stunning views, curated food, and relaxed energy set the tone for unforgettable holidays.
Our Reception Team is at the heart of the guest experience — warm, welcoming, and always one step ahead — and now, we’re looking for a confident and charismatic Receptionist to join us.
The Role
As a Receptionist, you’ll be the friendly face and first point of contact for guests. Whether you're checking people in, answering questions, or offering insider tips about the local area, your role is all about creating smooth, stress-free, and enjoyable experiences from the moment guests arrive to the moment they leave.
Key Responsibilities
Provide a warm and professional welcome to all guests upon arrival and departure
Handle check-ins, check-outs, and reservations efficiently using the hotel’s system
Offer concierge-style support — answering guest queries, recommending local experiences, and assisting with bookings or arrangements
Maintain accurate records and ensure guest information is up to date
Liaise with housekeeping, maintenance, and other departments to coordinate guest needs
Handle complaints or concerns calmly and effectively, always striving for a positive resolution
Manage phone and email communication in a timely and professional manner
Uphold cleanliness and presentation standards at the front desk and lobby area
Support the Front Office Manager with administrative and operational tasks as needed
What We’re Looking For
Previous experience in a front-of-house, hotel reception, or guest services role
Friendly, calm, and confident with excellent communication and interpersonal skills
Highly organised and detail-oriented, with strong problem-solving abilities
Tech-savvy — experience with PMS/hotel booking systems is a plus
Fluent in English; additional languages (especially Turkish or German) are a strong advantage
A team player with a flexible, hands-on approach to hospitality
Willing to work a shift pattern including early mornings, evenings, weekends, and holidays
What’s Included
Competitive seasonal salary
Accommodation and meals
Use of resort facilities and participation in staff activities
Stunning beachside workplace with a dynamic international team
Opportunities to grow within Neilson and gain valuable hospitality experience
Ready to be the face of paradise?
If you love connecting with people, have a passion for hospitality, and want to spend your summer working in a beautiful coastal setting, we’d love to hear from you.