Job Introduction
PLEASE NOTE: The closing date for this role is Sunday 6th July. Interviews will commence from Monday 7th July.
Job Title: Sales Consultant
Department: Sales & Service Team
Location: Brighton, UK
Reports to: Sales Team Managers
Work Pattern: Annualised hours shift work, including weekends and bank holidays.
Contract Type: Permanent
Salary: £24,000 plus a monthly average commission payment
Job Role Summary:
Neilson is all about providing exceptional holidays to our guests. This journey starts with the Sales Team.
Our sales team provides a friendly, efficient, and professional service to direct customers and travel agents.
As a Neilson Sales Consultant, you will provide accurate information and manage the Neilson holiday booking experience from start to finish via all communication channels.
You will strive to achieve all sales/service targets and help to ensure that Neilson’s excellent reputation in travel is maintained.
We are looking for someone who is customer-driven, over sales. Although there are sales targets you will need to achieve, we are looking for someone who is passionate about customer-experience and our product. We work together as a team to sell our fantastic holidays, and ensure our customers feel the Neilson good energy from that very first 'hello'.
If you want to join an incredible, dynamic and inspiring team, then we want to hear from you!
Key Responsibilities and Tasks:
- To be precise and numerically accurate in the costing of holidays.
- Take personal responsibility for the integrity of every booking you make or amending.
- To immediately highlight any pricing/loading errors to the relevant departments.
- Delivery of all personal KPI’s.
- Adhere to all operational standards, policies & procedures.
- Participate in outbound calling/marketing campaigns.
- To maintain a thorough understanding/ability to clearly explain the Neilson terms and conditions to the customer or travel agent as required.
- To demonstrate excellent customer service skills across all booking channels for all sales/administrative queries.
- To expand/develop personal skills, knowledge and experience to positively impact performance and to support in meeting the goals of the business.
- Be prepared to travel overseas for educational and product knowledge development.
- Attend regular training sessions to keep service skills and product knowledge up to date.
Personal Specification
Essential
- The ability to work well on both an individual level and as part of the wider team.
- Excellent verbal and written communication skills.
- Ability to communicate with all levels of external/internal customers.
- To develop and maintain excellent working relations with colleagues and other internal departments.
- To be conscientious in all decisions made relating to the role.
- To be flexible concerning working hours and weekend shifts.
Technical Skills Or Knowledge
Essential
- Numerically accurate.
- General geographical knowledge.
Desirable
- To be commercially aware of holiday sales and trends.
- Knowledge of Microsoft packages: Word/Excel/email/PowerPoint.
Experience & Track Record:
Essential
- Previous sales skills experience.
- Previous customer service experience.
Desirable
- Previous ski or sailing experience.
- Previous Travel Agent or Sales Centre experience.
- Experience working in a results-driven environment to achieve personal targets.
Qualifications, Training, Professional Memberships Or Accreditations
- Educated to GCSE level or higher in Math and English, or equivalent.
Neilson Benefits:
- 25 days holiday + bank holidays. Option to purchase 5 days holiday as extra.
- Auto enrolment into Scottish Widows pension scheme (Employer 4%, employee 5%).
- Life Assurance x 2 salary.
- Additional partner discounts (OOSC, Osprey, Trek, Snow Centre, Temple Spa etc).
- Modern, friendly, casual, upbeat office atmosphere.
- Free on-site gym & shower facilities.
- Free parking within a 10-minute walk from the office.
- Office secure bike storage.
- Great office location in Brighton Marina.
- Highly preferential holiday deals (70% discount + additional discount for children).
- Remote working options.
- Office kitchen/bar – Coffee & tea making facilities.
- Office pool table & darts board.
- Daily fruit basket.
- Free drinks fridge & snacks.
- Cycle to work & Tech scheme (salary sacrifice).
We reserve to close this vacancy before the closing date if a suitable candidate is found.