Job Introduction
- Manage all aspects of delivering a safe, enjoyable, and highly memorable day sailing experience in line with company procedures, the Neilson brochure, and local regulations.
- Assist with the maintenance and housekeeping of our yachts to ensure an efficient operation.
- To maintain good working relationships with local suppliers for the provision of services to the flotilla and our guests.
- To maintain effective communication with the Yacht Manager.
- The Yacht Team will ensure that the appearance of the Yacht Marina areas always meets guest expectations.
- To set up, pack up, and assist all guests using Neilson equipment and facilities each day.
- Prepare suitable experience and ability-based sessions.
- To ensure the highest standard of health and safety is adhered to.
- To fully advise guests on the practical/safe use of equipment.
- Take personal responsibility for the maintenance, repair, and security of Neilson equipment.
- To organise/host social events and briefings as required.
- Willing to help out and cover in other departments as required by the business.
- Airport transfers - As the first point of guest contact, you'll be confident and consistently deliver excellent, personable, informative, and efficient airport transfers to and from the resort.
- Minimum RYA Day Skipper Practical or equivalent – Essential for this role.
- All Yacht Team staff are required to hold a valid RYA membership.
- VHF License - Desirable
- Experience in a leadership role is highly desirable.
- Previous customer service experience is highly desirable.
- Tangible experience of skippering yachts.
- Mature approach and attitude to work.
- A solid understanding and knowledge covering the use of equipment and the associated safety procedures.
- Excellent communication and interpersonal skills.
- The ability to think on your feet and solve problem while under pressure in a fast-paced environment.
- Strong organisational and time management skills.
- Flexible to work all the required hours with your team to get the job done well.
- Ability to deliver fun, engaging, safe and informative tuition.
- To be skilled in safety procedures and on-water rescue practice.
- Knowledge of the current industry is desirable.
- Ability to assist your guests with kit.
- The ability to confidently hold a conversation and instruct in English.
- The ability to work well, independently, as part of a team, and to maintain effective working relationships.
The package includes:
- Staff accommodation provided on a shared basis - No bills to stress about
- Breakfast, lunch, and dinner while on duty
- Travel to and from the resort, within Europe (subject to our staff travel policy)
- Visa & permits if applicable (UK Passport holders)
- Full training, including E-learning packages
- Opportunities for progression via our jump up/Jump higher programmes
- Uniform specific to your job role
- One day off per week + accrued holidays
- Mate's rates & family holiday discounts
- Emergency medical & dental insurance
- Opportunities to obtain additional qualifications via the Neilson Academy
- Feel free to use the resort equipment in your spare time
- 24/7 access to emergency assistance support – Independent mental health support service