Activity Manager

Job Introduction

• Create and implement a comprehensive, multifaceted working activity programme.
• Ensure that your team consistently delivers on our promises. 
• Continuously challenge and drive your team to achieve/exceed all set quality targets for service and instruction.
• Continually monitor the services provided by suppliers and take actions to ensure the continued improvement of service initiatives.
• Set, monitor, and control the active operational budget and financial accounting for the resort.
• Train, motivate and appraise the active team to ensure the highest levels of instruction.
• Coordinate and deliver training for the development of your active team.
• Assist in the management, development, and motivation of all resort staff.
• Provide continued one to one and group training sessions throughout the season.
• Set and monitor objectives, carry out appraisals and provide regular feedback for all direct reports.
• Deal with any grievance/disciplinary issues appropriately and according to Neilson procedures.
• Coordinate all staff accommodation – liaise with housekeeping for linen, maintenance for repairs and with local owners throughout the season.
• Accurately conduct Health and Safety, Quality Audits and operational paperwork as requested.
• Formulate action plans to resolve and prevent any problems.
• Set up and monitor Key Performance Indicators.
• Overall responsibility for the maintenance, repair, and security of all Neilson equipment.
• Overall responsibility for the ordering and tracking of all operational equipment.
• Develop positive working relationships across all departments, resorts and in the UK office.
• Maintain excellent customer service and ensure the highest health and safety standards are followed.
• Create an environment that is always safe for both staff and guests.
• Oversee the maintenance, repair, and security of all Neilson equipment.
• Overall responsibility for the appearance of the Neilson Active sites ensuring they always meet guest expectations.
• Liaise regularly with your General Manager.
• Organise your teamwork rotas around qualifications and session ratios.
• Lead your team by example to ensure a smooth daily set-up and pack-down.
• Ensure that your team is proactively assisting guests to use Neilson equipment.
• Work in line with your centre-specific operating procedure manual based on the standard operating procedure for your beach and RYA standards. 
• Update and adapt your centre-specific operating procedure manual as required.
• Ensure you stay up to date with local legislation and that the operation always aligns with these laws.
• Monitor all aspects of the operation for any risk and update your report daily if required.
• Coordinate with all departments and support with hosting social events and deliver briefings.
• Be prepared to move between resorts if required by the operational needs of the business.
• Willing to help out and cover in other departments as required by the business.
• Airport transfers: As the first point of guest contact, you will ensure that your team are confident to consistently deliver excellent, personable, informative, and efficient airport transfers to and from the resort.
• To coordinate the set-up of active departments and hotel at the start of the season and the pack down of the resort at the end of the season.

• Red Cross – https://www.redcrossfirstaidtraining.co.uk
• St Johns Ambulance - https://www.sja.org.uk

• Management and customer service experience.
• Budgeting and money handling experience.
• Previous responsibility for health and safety standards.
• Extensive understanding of the RYA, the BWSW syllabus and the Neilson programme.
• Royal Yachting Association (RYA) - Windsurfing or Dinghy Instructor qualification - (Including a Power Boat Level 2 certificate) - Highly beneficial.
• One or more of the following qualifications - Senior Dinghy/Windsurf instructor - Intermediate Planing Windsurf instructor - Advanced windsurf instructor - Foiling dinghy/windsurf instructor - Highly beneficial.
• MIAS Bike Leader Level 2 - Highly beneficial.
• LTA or RPT Level 1 or above - Highly beneficial.
• BWSW Level 2 Coach & SBD2 - Highly beneficial.
• Level 2 Fitness Instructor & any additional disciplines - Highly beneficial.
• A solid understanding and knowledge covering the use of resort equipment and the associated safety procedures.
• Excellent communication and interpersonal skills.
• To be fun, engaging, safety conscious and informative.
• The ability to work well under pressure in a fast-paced environment.
• A dynamic and flexible approach to adapting weather conditions.
• Strong organisational and time management skills.
• Flexible to work all the required hours to get the job done well.
• To be skilled in safety procedures and on-water rescue practice.
• In-depth understanding of current developments associated with activities provided by Neilson.
• Knowledge and understanding of child protection.
• Computer literate with a working knowledge of Microsoft Office.
• Ability to understand the pros & cons of each activity from a working staff perspective to pre-empt any potential issues/hazards.
• The ability to confidently hold a conversation and instruct in English.

• Staff accommodation provided on a shared basis - No bills to stress about
• Breakfast, lunch, and dinner while on duty
• Travel to and from the resort, within Europe (subject to our staff travel policy)
• Visa & permits if applicable (UK Passport holders)
• Full training, including E-learning packages
• Opportunities for progression via our jump up/Jump higher programmes
• Uniform specific to your job role
• One day off per week + accrued holidays
• Mate's rates & family holiday discounts
• Emergency medical & dental insurance (UK residents) *
• Opportunities to obtain additional qualifications via the Neilson Academy
• Feel free to use the resort equipment in your spare time
• 24/7 access to CCP – Independent mental health support service